In his work consulting for major corporations throughout the country, Gerald Kraines consistently hears that 60% to 70% of any organization's potential effectiveness goes unrealized. If everyone in the organization were doing exactly what they were suppose to do and did so at full potential, imagine how much more effective companies could be!
Business leaders who employ the principles put forth in Accountability Leadership stand to multiply their chance of success and market leadership. Managers and their companies who have implemented this approach report such achievements as:
-Cross-functional team aligned, flexible, and adaptive--but also focused, disciplined, and accountable.
-Improved, free-flowing, and value-adding employee-manager communication.
-Accurate development of each employee's full potential.
Although the premise of the book seems attractive (abandoning »champions«, self-directed teams, and other nebulous vehicles of managerial abdication), the author presents little more than another fad, that of »accountability chains« wherein the employee (the subordinate, in the newspeak of Dr Kraines) and the boss, and perhaps the bosses boss meet and agree on the »QQTR« (quality, quantity, time and resources) of everything, holding strictly to accountability, nothing more, nothing less with »no surprises« and the assumption that the entire chain will somehow hold together, weak links and all. Perfectly logical, perfectly inflexible and rather absurd, given the nature of business, economy, war, bankruptcy, layoffs and all of the other unpredictable events the company is likely to deal with.
Much of the book seems to be an ad for the Levinson Institute for which the author is CEO. I found particularly disheartening a large section dealing with the selection and cultivation of future leaders based on a sort of »corporate IQ concept« in which candidates' ability to handle role complexity is quantifiable by studying 10 year charts of their progression in the company. The author's idea is that leaders are identifiable by this trajectory and fall so neatly into it that human resources professionals can simply run the numbers (using software developed by the Levinson Institute, of course) to objectively select the future top managers.
The book is great for quips and throwaway lines, but startlingly weak on proven practical examples of the application of the accountability approach. The basic idea seems sound, but I suspect that if applied as the Doctor orders, the cure may be worse than the disease.