F Xavier Gurrola-Gal
Enrique Lopez-Tello
The 3C method is a fresh and intersting approach to age-old problems. Its initial success lies in the opportunity (excuse) to challenge the old ways and assumptions, with both suppliers and customers, using common sense approaches. This usually results in resetting customer expectations (a good thing!), to which 3C provides some ready answers.
However, one should be careful in not getting too wrapped up in the belief 3C is a »silver bullet« that will solve all their operting problems. In this regard, 3C is no different than the rest. Applied to a factory, without careful thought and involvement of all functional departments, 3C could be ruinous. However, this is just as if you gave a new teenage driver a book on driving, the keys to the family car, and wishing him well! 3C is powerful stuff!
»Although not complicated, because of space and time constraints, we will leave all detailed explanations pertaining to implementation to future separate publications.« (p 62)
The technique that »3C« is to replace is called Material Requirements Planning (MRP). It is a technique for determining what supplies you will need in order to build what you have decided to build. It was NEVER meant to determine what you are capable of building, that was left to Capacity Requirements Planning (CRP). It was NEVER intended to predict what you should build, that was left to Master Scheduling (MPS). It was only designed to simplify the ordering / reordering process, by flagging the parts which must be given special consideration.
3C doesn't eliminate forecasting, it doesn't address the complexity of accounting for new product startup, and it doesn't work when each product has its own unique bottleneck. For example, assume that two products use aluminum sheet. Product A uses a shear to cut the aluminum into rectangles and product B uses a punch press to cut the aluminum into circles. These two cutting techniques are the respective bottlenecks for these two products. 3C would suggest that you stock enough aluminum sheet to provide for the product that consumes the most aluminum sheet, and ignore the other.
The authors unfairly criticize MRP by saying:
»The lack of success before 3C was due to the unfortunate fact that MRP methodologies are completely blind to commonality and consequently are unable to exploit it in any way.« (p 63)
But MPS, which drives MRP has powerful tools to »aggregate« demand. This means that common parts (say, lug-nuts) are ordered against a forecast for vehicles, long before the forecast is refined to include cars, trucks and SUVs. When an order for a red SUV is processed, 20 lug-nuts are available.
One piece of fancy footwork, is 3C's technique of setting a »Maximum Sales Rate« (MSR), and not »allowing« sales beyond that. I wonder if the customer who is refused would agree that represents »100% customer service!«
And last but not least, the website listed in the book has been closed and there currently are no »subsequent publications« available to fill the gaps left by this incomplete work. .
This book tells you: »Keep It Simple«. Use your money wisely and don't waste one more minute. The answer is right in front of your nose.
Its stile reminds you of Goldratt. It is aggressive, to the point, and easy to read. But most of all it tells you how.